Fern & Fire — Restaurant Concierge

Menus, allergens, opening hours and table enquiries handled across locations in 6 languages.

Hospitality 900+ enquiries/month automated

Fern & Fire — Restaurant Concierge — main screenshot

Why we built it

The phone rang through service with questions the menu already answered. The concierge knows every dish, allergen and opening hour, takes booking requests, and does it in the guest's own language — staff stay with the guests in the room.

Project scope

Full menu and allergen knowledge, updated same-day
Table enquiry capture with party size and time
Six-language automatic response
Special-event and private-dining routing
Pre-chat capture builds the guest database
Peak-service phone relief

Technology used

Claude AI + RAGCustom widgetMongoDBMultilingual modelsThe Leads Online platform

Result

900+ enquiries/month automated

Representative project — client details anonymised for confidentiality. Ask us for a live walkthrough.

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Inside the product

screenshot — The guest database growing from every conversation.