About us

We don't sell AI Chat Agents.
We build customer service departments.

The Leads Online Ltd is a London-based AI systems company. We give growing businesses what only large companies used to afford: a team that answers, books and follows up — every hour of every day.

Maqadas Manzoor — Founder of The Leads Online Ltd
Maqadas Manzoor Founder · AI Engineer

About the founder

From the front line of an industry's problem to the engineering of its solution

Maqadas Manzoor is a Pakistani AI engineer and UK resident, and the founder of The Leads Online Ltd. He holds a Master's degree in Artificial Intelligence from the University of Hertfordshire, where he focused on applying machine intelligence to problems that real businesses face every day — not laboratory ones.

Before founding the company, Maqadas spent years as a freelance technology partner to the real estate industry — building agent websites, IDX/MLS property platforms and lead generation systems for agencies and investors. Working that closely with agents, he kept seeing the same silent leak in every business he served.

Buyers browse at 11 PM. Tenants message on Sunday. Sellers enquire during the school run. And the agent — a human being — simply cannot answer them all. In real estate, the first to respond usually wins the client. Everyone else loses silently.

The industry's tools didn't solve it. Contact forms went unread. Generic chat tools gave robotic answers that damaged trust. Hiring more staff meant £2,000+ a month for coverage that still ended at 5:30 PM. The problem wasn't effort — it was arithmetic: enquiries arrive 24 hours a day, and people don't.

So after completing his Master's in AI, Maqadas built the answer himself: a custom AI agent trained on each business's real information — its properties, prices, policies and personality — that answers every enquiry instantly, qualifies the lead, books the viewing or appointment into the calendar, emails confirmations to both sides, and hands the conversation to a real human the moment one is needed.

This is not just a chat widget. It is a complete business administration and customer support department — one that never takes a holiday, never leaves a message on read, and costs a fraction of a single salary. What began as a solution for estate agencies now serves clinics, law firms, education providers and local businesses across the UK and beyond.

Our mission

No business should lose a customer to a missed message

Large companies have 24/7 call centres. Small and growing businesses have voicemail. We exist to close that gap — with AI agents that carry your knowledge, your tone and your standards, backed by real humans when it matters.

What we believe

Technology should feel like your best employee, not like a machine. Every agent we ship speaks naturally, admits what it doesn't know, and treats every visitor like the customer who keeps the lights on.

How we work

We build from real industry problems, not features for feature's sake. Every capability in our platform — live booking, human takeover, multilingual replies — exists because a client's business demanded it.

Our success

Measured where it counts: our clients' results

£500K+ in client sales supported (est.)

Viewings, consultations and bookings that would otherwise have gone unanswered — captured and converted by our agents.

600+ active users

Business owners, teams and their customers interacting with The Leads Online systems every month.

One week to live

From first call to a fully trained agent on your website — with your branding, your booking rules and your team's names.

Credentials

Engineering-led. Industry-taught.

MSc Artificial Intelligence — University of Hertfordshire, United Kingdom

Years inside the real estate industry — AI Web Apps, AI Chat Agents, websites, IDX/MLS platforms, lead generation and PPC for agencies and investors

Registered UK company — The Leads Online Ltd, Company No. 17154939, London

Talk to the person who builds it

No sales layer, no hand-offs. Every system is designed, built and supported by the founder and team who answer your emails.

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