SmileLoop — Patient Recall CRM

AI that notices who's due, fills cancellations and nudges lapsed patients back into the chair.

Healthcare · dental £4,120/month recovered revenue

SmileLoop — Patient Recall CRM — main screenshot

Why we built it

The practice's recall list lived in the PMS untouched — hygiene slots sat empty while overdue patients drifted away. SmileLoop watches due dates, ranks by urgency and books patients in by SMS/email conversation, holding slots automatically.

Project scope

Recall radar: everyone due or overdue, AI-prioritised
Conversational SMS/email booking with slot holds
Cancellation backfill from the overdue list
Lapsed-patient win-back campaigns
Perio/high-risk flags routed to reception as calls
Revenue-recovered reporting

Technology used

Next.jsTypeScriptMongoDBClaude AISMS/email APIsPMS import

Result

£4,120/month recovered revenue

Representative project — client details anonymised for confidentiality. Ask us for a live walkthrough.

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Inside the product

screenshot — Reception's mobile view: today's AI-booked recalls.