Fraser Freight — Quote Agent

Instant quote requests, shipment FAQs and collection bookings while drivers stay on the road.

Logistics 15 hrs/week saved on calls

Fraser Freight — Quote Agent — main screenshot

Why we built it

Quote requests interrupted dispatch constantly; half were tyre-kickers. The agent gathers route, load and timing, produces guide pricing instantly, and books collections for accepted quotes — dispatch only talks to committed customers.

Project scope

Route/load/timing capture in conversation
Instant guide pricing from the rate card
Collection booking with depot confirmation
Shipment FAQ coverage (insurance, tracking, customs)
Escalation for abnormal loads
Every enquiry logged as a lead

Technology used

Claude AI + RAGCustom widgetRate-card engineMongoDBThe Leads Online platform

Result

15 hrs/week saved on calls

Representative project — client details anonymised for confidentiality. Ask us for a live walkthrough.

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Inside the product

screenshot — Dispatch view: quotes accepted and collections booked.