Smile Dental — Clinic Booking Assistant

24/7 agent answering treatment questions and booking check-ups straight into the diary.

Healthcare · dental 38% fewer no-shows

Smile Dental — Clinic Booking Assistant — main screenshot

Why we built it

Reception couldn't answer phones during treatments; nervous patients wanted answers before committing. The assistant explains treatments in plain language, handles emergencies with urgency, and books into real diary slots.

Project scope

Trained on treatments, pricing and aftercare pages
Emergency triage with same-day slot offers
Direct diary booking with confirmations
Pre-chat contact capture — every visitor a lead
Multilingual for the practice's community
Escalation to reception for complex cases

Technology used

Claude AI + RAGCustom widgetDiary integrationMongoDBThe Leads Online platform

Result

38% fewer no-shows

Representative project — client details anonymised for confidentiality. Ask us for a live walkthrough.

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Inside the product

screenshot — The reception view: AI bookings landing in the diary.