TrackIt — Delivery Tracking App

Live driver tracking with an AI agent answering 'where is my order?' automatically — support calls down 70%.

Logistics 70% fewer support calls

TrackIt — Delivery Tracking App — main screenshot

Why we built it

Every delivery generated the same call. Dispatchers spent their day reading GPS positions to customers. TrackIt shows customers the map themselves and lets the AI answer the long tail — humans only handle exceptions.

Project scope

Live map with driver position and ETA
Stage timeline: prepared → collected → en route → delivered
AI agent for delivery questions, rescheduling, instructions
Photo proof-of-delivery
Driver app with optimised route order
Ops dashboard: on-time rate, exceptions

Technology used

Mobile web appTypeScriptMongoDB (geo)Claude AIMaps & GPS APIsPush notifications

Result

70% fewer support calls

Representative project — client details anonymised for confidentiality. Ask us for a live walkthrough.

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Inside the product

screenshot — The customer's view: driver 8 minutes away, no call needed.