MyClinic — Appointments App

Book, cancel and get reminders; AI triages questions before they reach reception.

Healthcare 33% fewer no-shows

MyClinic — Appointments App — main screenshot

Why we built it

Reception drowned in booking calls while no-shows cost thousands monthly. The app moved routine bookings self-serve, made reminders conversational (reply 1 to confirm), and let AI answer the 'can I take this with…' long tail safely — escalating anything clinical.

Project scope

Self-serve booking with clinician and slot choice
Conversational reminders that halve no-shows
AI triage for admin questions, escalation for clinical ones
Prescription-ready and results-ready notifications
Family accounts for dependants
Reception dashboard with fill-the-gap suggestions

Technology used

Mobile web appTypeScriptMongoDBClaude AI (guard-railed)SMS/pushCalendar sync

Result

33% fewer no-shows

Representative project — client details anonymised for confidentiality. Ask us for a live walkthrough.

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Inside the product

screenshot — The reminder flow patients actually respond to.